At Dexaru, we strive to make your shopping experience seamless and secure. Please review our payment policy to understand the payment methods we accept, security measures, and important details regarding transactions.
1. Accepted Payment Methods
We accept a variety of secure payment options for your convenience:
- Credit & Debit Cards: Visa, MasterCard
- Digital Wallets: PayPal
- Other Payment Methods: Depending on your location, we may offer additional local payment options at checkout.
2. Payment Processing
- Payments are processed immediately upon order placement.
- If a payment fails due to insufficient funds, incorrect details, or bank restrictions, your order will not be confirmed.
- You will receive an email confirmation once your payment is successfully processed.
3. Currency and Pricing
- All prices on our website are listed in U.S. dollars (USD) unless otherwise specified.
- If you are shopping from outside the U.S., your bank or payment provider may charge a foreign transaction fee or convert the currency at their exchange rate.
- Prices are subject to change without prior notice, but you will always be charged the amount shown at checkout.
4. Secure Payment Processing
We prioritize your security and use industry-leading encryption and fraud prevention measures:
- All payments are processed through secure, encrypted payment gateways.
- We do not store your payment information on our servers.
- Transactions are monitored for fraud protection to ensure a safe shopping experience.
If our system detects suspicious activity, we may contact you for identity verification or cancel the order for security reasons.
5. Order Verification & Cancellations
- We reserve the right to cancel any order if payment issues arise, including suspected fraud or incorrect billing details.
- If your order is canceled, you will receive a full refund to your original payment method.
- If you wish to cancel your order, please contact us immediately at [email protected]. Orders that have already been processed or shipped cannot be canceled.
6. Payment Issues & Assistance
If you encounter any payment issues, such as:
- A declined transaction
- Double charges
- Unrecognized payments
- Incorrect billing details
Please contact your bank or payment provider first. If the issue persists, email us at [email protected], and our team will assist you.
7. Refunds & Chargebacks
- Refunds for eligible returns will be processed within 5-10 business days after receiving the returned item.
- Refunds are issued only to the original payment method used at checkout.
- Unauthorized chargebacks will be disputed, and repeated disputes may result in account restrictions.
8. Contact Us
For any payment-related inquiries, feel free to reach out to us at [email protected].